Rochester Senior AdvisorOntario Center for Rehabilitation and Healthcare is a 98-bed Medicare- and Medicaid-certified nursing home at 3062 County Complex Drive, Canandaigua, in the Town of Hopewell, Ontario County, operating under NYSDOH certificate 3429304N. CMS gives Ontario Center for Rehabilitation and Healthcare an overall rating of 1 out of 5 stars in Care Compare data as of October 1, 2026.
What is Ontario Center for Rehabilitation and Healthcare's CMS Care Compare rating?
CMS gives Ontario Center for Rehabilitation and Healthcare an overall rating of 1 out of 5 stars; its health inspection rating is 1, staffing 1 and quality measures 3, each out of 5.
| Measure | Value |
|---|---|
| Overall rating (CMS) | 1 of 5 |
| Health inspection rating (CMS) | 1 of 5 |
| Staffing rating (CMS) | 1 of 5 |
| Quality measures rating (CMS) | 3 of 5 |
| Certified beds / average residents per day | 98 / 94.4 |
| Ownership type (CMS) | For profit - Limited Liability company |
| Operator chain (CMS) | Centers Health Care (36 facilities nationally) |
| First certified for Medicare/Medicaid | January 1, 1977 |
| NYSDOH operating certificate | 3429304N, 98 beds on the state roster |
| Operator of record (NYSDOH) | Ontario Operations Associates LLC |
On an average day it cares for about 94 residents, roughly 96% of its certified beds (above the 91% median across Rochester-area nursing homes).
What did recent health inspections find at Ontario Center for Rehabilitation and Healthcare?
CMS's most recent standard health inspection of Ontario Center for Rehabilitation and Healthcare is dated January 31, 2025 and recorded 20 health deficiencies (15 from the standard survey and 11 from complaint investigations).
Looking back, the survey dated January 11, 2023 produced 14 deficiencies and infection-control reviews added 0 citations. Against the 5-deficiency median for nursing homes in the five counties, the latest count is on the high side.
CMS reports 1 fine totaling $117,878 and 0 payment denials in its three-year penalty window.
CMS also flags this home with its abuse icon, meaning it was cited for abuse in the last year or for potential abuse in each of the last two years.
How many nursing hours do residents get at Ontario Center for Rehabilitation and Healthcare?
Each resident at Ontario Center for Rehabilitation and Healthcare receives about 3.00 hours of nursing staff time per day in CMS's payroll-based data (lower than the Rochester-area median of 3.72), of which 0.49 hours come from registered nurses (about the same as the Rochester-area median of 0.50).
Weekend total nurse staffing runs 2.42 hours per resident per day. Total nursing-staff turnover is 81.2% (higher than the Rochester-area median of 52.1%), and registered-nurse turnover is 86.7%. 2 administrators have left in the CMS measurement period. New York's minimum-staffing law (Public Health Law 2895-b) sets 3.5 hours a day, at least 2.2 from aides and 1.1 from licensed nurses; on CMS's reported figures (1.76 aide, 1.23 licensed) this home falls short of that standard, though the state checks compliance quarter by quarter.
How does Ontario Center for Rehabilitation and Healthcare compare with nearby nursing homes?
With 98 certified beds it is smaller than the Ontario County median of 100 nursing home beds; the closest other certified nursing home is Elm Manor Nursing and Rehabilitation Center in Canandaigua, about 3.8 miles away in a straight line, rated 1 of 5 by CMS.
| Facility | Miles away | Certified capacity | CMS overall rating | Last CMS health inspection | Deficiencies cited |
|---|---|---|---|---|---|
| Elm Manor Nursing and Rehabilitation Center 210 N Main Street, Canandaigua 14424 | 3.8 | 46 | 1 of 5 | August 27, 2024 | 21 |
| M.M. Ewing Continuing Care Center 350 Parrish Street, Canandaigua 14424 | 4.0 | 178 | 5 of 5 | July 21, 2023 | 3 |
| Clifton Springs Hospital and Clinic Extended Care 2 Coulter Road, Clifton Springs 14432 | 6.4 | 108 | 4 of 5 | November 15, 2024 | 5 |
| Wayne Health Care 100 Sunset Drive, Newark 14513 | 13.3 | 172 | 4 of 5 | September 13, 2024 | 1 |
| Newark Manor Nursing Home Inc 222 West Pearl Street, Newark 14513 | 13.5 | 60 | 4 of 5 | February 28, 2025 | 5 |
What is around Ontario Center for Rehabilitation and Healthcare in Canandaigua?
Ontario Center for Rehabilitation and Healthcare sits in the Town of Hopewell, Ontario County; the nearest hospital is F.F. Thompson Hospital (UR Medicine), about 4.0 miles away by straight line.
The next closest is Clifton Springs Hospital and Clinic at about 6.4 miles; distances are straight lines, not drive times.
What questions does Ontario Center for Rehabilitation and Healthcare's record raise?
Start with the questions its own CMS record raises: ask to see the plan of correction for the 20 deficiencies cited on January 31, 2025, and what changed afterward.
- Nursing turnover of 81.2% is above the local median; ask how many aides on each shift are agency staff.
- Ask what the $117,878 in CMS fines were for and whether the issue has been resolved.
- At about 96% occupancy, ask about the waiting list and whether short-stay rehab beds are separate.
- CMS records a resident council here; ask when it meets and whether families can attend.
- If Medicaid will pay eventually, confirm Ontario Center for Rehabilitation and Healthcare keeps Medicaid residents in the same room after conversion, and how the $50 monthly personal needs allowance is handled.
State record: Ontario Center for Rehabilitation and Healthcare on NYS Health Profiles.
