Rochester Senior AdvisorWho should I call first for senior care help in Monroe County?
NY Connects at (585) 325-2800, which screens callers for programs and benefits, or the Monroe County Office for the Aging at (585) 753-6280.
Both are free.
What does Lifespan of Greater Rochester do?
Lifespan, at 1900 South Clinton Avenue and (585) 244-8400, runs caregiver support, elder abuse prevention, financial management help and the long-term care ombudsman program for the region.
Its services are free or low cost for older adults and caregivers.
Where do Ontario County families get help?
The Ontario County Office for the Aging in Canandaigua, (585) 396-4040, runs NY Connects, HIICAP and in-home services for the county.
Ontario County APS is at (585) 396-4111.
Where do Wayne County families get help?
The Wayne County Department of Aging and Youth in Lyons, (315) 946-5624, provides information and referral, aide services, meals and caregiver support.
Adult protective concerns go to Wayne County DSS, (315) 946-4881.
Where do Livingston County families get help?
The Livingston County Office for the Aging in Mount Morris, (585) 243-7520, runs NY Connects (888-443-7520), HIICAP, meals and EISEP.
Livingston County APS is at (585) 243-7300.
Where do Orleans County families get help?
The Orleans County Office for the Aging in Albion, (585) 589-3191, provides information, meals and in-home services.
Adult protective concerns go to Orleans County DSS, (585) 589-7000.
Is there a PACE program near Rochester?
Yes, ElderONE, an affiliate of Rochester Regional Health, serves Monroe, Ontario and Wayne counties.
It covers medical and long-term care for eligible people 55 and older.
What is HIICAP?
HIICAP is New York's free Medicare counseling program, the Health Insurance Information, Counseling and Assistance Program; in Monroe County call (585) 287-6413.
Counselors help compare plans and check for savings programs.
Where do caregivers in the outer counties find support groups?
Each county's Office for the Aging runs or refers to caregiver support groups and respite programs, and Lifespan of Greater Rochester's Caregiver Resource Center, (585) 244-8400, serves families across the region, including by phone and online.
Ask about evening or virtual groups if daytime meetings are hard to reach.
Who helps with legal questions for seniors?
The Offices for the Aging fund legal services for older adults in each county, and private elder law attorneys handle Medicaid planning, guardianship and estate questions.
Ask the Office for the Aging for the current legal services provider.
At a glance
| Free help includes | Free help does not include | |
|---|---|---|
| Screening | NY Connects and Offices for the Aging | A guarantee of services |
| Advocacy | Lifespan's ombudsman | Private legal representation |
